
Ensure the Sprocket is paired to your mobile device.First, make sure the Sprocket is charged to at least 75% battery and powered on.Once connected via the app, update firmware following the instructions below: From there, pair with the Sprocket printer again via the bluetooth menu and open the app, at which time you'll hopefully see the printer connect properly. Very likely you'll need to update the firmware on the Sprocket printer itself.įirst I'd recommend 'forgetting' the Sprocket from your bluetooth menu on your phone, then restarting your mobile device. Hello for reaching out with your concern. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
